How do I get Bonus Points?
You’ll earn 1 point for every dollar spent on your purchase.  Points will be credited to your account once you purchase order.
Log into your KOALAGP account.
Click on "My Points"

How to use your Bonus Points?
Every 100 points = $1. You can use the points to deduct up to 70% of the total amount of
products when you place your order (only the total price of products is supported, excluding
postage, insurance and taxes).

How can I check my points balance?
Please log into your KOALAGP account and click on " My Points" in your personal account to view the balance. 

Do the KOALAGP points expire?
Based on categories, Koala POINTS have different expiration dates. Expiration dates range from 7
days to 3 months, some may even have a longer expiration date. If your points expired before
being used, they will be deleted from your account.

How to return KOALAGP points?
1. If an unpaid order is cancelled, the points applied to the original order will be immediately returned to your points account.
2. If you request a return, the points for returned item will reverted to your account along with your refund.
3. If the cancellation order/refund occurs outside the validity period of the points, expired points will not be refunded, and the user can view the records in the point details.